We want you to be happy with your project. This Refund Policy explains when you can cancel and get your money back for packages bought on kioncm.com — the Website package ($99) and the Website + 2 years shared hosting package ($200) — and for other KION services, unless a signed contract or quotation says otherwise.
1. Full refund
You are entitled to a 100% refund if:
- You cancel within 14 days of payment and before we start work on your project (before the kickoff call or before any design or draft is shared with you).
- You were charged twice through OPay, or charged the wrong amount, by mistake.
- We are unable to take on or deliver your project for any reason on our side.
2. Partial refund
If you cancel after work has started but before final delivery, we refund the value of the work that has not yet been done. We will send you a short breakdown of the completed work.
- Once the first design or draft has been delivered to you, the refund is capped at 50% of the amount paid.
- If we miss the agreed delivery date for reasons within our control and we cannot agree on a new date, you may cancel and receive a refund for all work not yet delivered.
3. When refunds are not available
- After the website has been delivered and approved by you, or published live on your domain.
- Delays caused by missing content, access, or feedback from your side.
- Change of mind after delivery, or requests outside the package scope (these are quoted separately).
- Third-party costs already paid on your behalf, such as domain registration, app store fees, or paid themes and plugins.
- Hosting: for the $200 package, once hosting has been activated and your site is live on our servers, the hosting portion is non-refundable.
4. After delivery
Even when a refund no longer applies, we stand behind our work: if you find a bug in what we delivered within 14 days of delivery, we will fix it free of charge.
5. How to request a refund
- Contact us by email or WhatsApp (details below).
- Include your full name, the email or phone used at checkout, your OPay payment reference (it starts with
KION-), and the reason for your request. - We will reply within 3 business days to confirm whether the refund is approved and the amount.
6. How refunds are paid (OPay)
- All refunds are issued through OPay, back to the same payment method used for the purchase (the same bank card or the same OPay wallet). We do not refund in cash or to a different card or account.
- We submit approved refunds to OPay within 3 business days of approval. Refunds to an OPay wallet usually appear within a few days; refunds to bank cards usually take 7–14 business days to appear, depending on your bank.
- Refunds are made in Egyptian pounds (EGP), for the amount that was actually charged at OPay checkout. We are not responsible for exchange-rate differences or fees charged by your bank.
- You will receive a confirmation from us with the refund amount and your OPay payment reference, which you can use to follow up with your bank.
7. Failed, pending, and duplicate payments
- If money was deducted but the OPay payment shows as failed or your order was not confirmed, the amount is normally reversed automatically by OPay or your bank. If it has not returned within 7 business days, contact us with your payment reference and we will follow up with OPay.
- If you were charged more than once for the same order, we refund the extra charge in full.
8. Chargebacks and disputes
If you have a problem with a payment, please contact us first — we can usually fix it faster than a bank dispute. If you open a chargeback with your bank, we will respond through OPay according to card network rules, and refunds already issued for the same payment will be taken into account.
9. Your legal rights
Nothing in this policy limits any rights you have under Egypt’s Consumer Protection Law No. 181 of 2018 or other applicable law.
10. Contact us
- Email: a.hesham@kioncm.com
- Phone: +20 111 126 6371
- WhatsApp: +20 111 126 6371
- Address: Port Said, Egypt